Returns & Exchanges
Having second thoughts about a purchase you’ve made? Here's what to do:
If you tried it... Not a fan of a product you purchased? No need to return it. Instead, let us know what you didn’t like and we’ll refund the price in store credit. Then we’ll help you find something else—and we won’t rest until it’s a perfect match.
Never opened it? Return unopened, unused products within 30 days for a full refund in your original payment method.
STILL HAVE QUESTIONS?
We have answers! Email us anytime to start a return, get clarification on the policy, or get help finding a product that will work for you!
Email: info@kikiskindnesscreations.com
Shipping
Please plan 1-2 days processing time from the time you place your order to the time it ships out. We offer two options for shipping - Standard and Priority.
FIRST CLASS SHIPPING
Orders with Standard Shipping selected are shipped using USPS First Class mail. You will receive tracking information as soon as your order ships, and the expected transit time is 3-5 days depending on where you are located (we ship from NYC).
PRIORITY SHIPPING
Orders with Priority selected are shipped using USPS Priority mail. You will receive tracking information as soon as your order ships, and your order will arrive within 2 -3 days. Please note that we always try to prioritize these orders to go out the same day when possible, but this is not guaranteed.